Privacy Policy

Scope of this policy

This draft describes the current Celectt Foods catalogue and WhatsApp enquiry flow. It should be updated if customer accounts, online payments, analytics or other services are introduced. The product-review feature is described below.

Information you choose to share

This website has product-review and checkout forms. Checkout asks for your name, phone number and delivery address to prepare your WhatsApp order. These checkout details are not saved to the website database or browser storage by this website. They are included in the WhatsApp link when you continue. There is no payment form. When you send an enquiry on WhatsApp, the store receives the cart details you send and the information available in that conversation, such as your phone number, messages and any name or delivery address you provide.

How order information is used

Information shared with the store is used to respond to enquiries, confirm availability and pricing, arrange orders and delivery, and address customer-support requests. The store should confirm its record-retention and data-sharing practices before this draft is adopted.

Product reviews

When you submit a review, your chosen display name, star rating, comment, product and submission date are stored by the website. Your name, rating and comment are displayed to people who can access the site, and may appear in the homepage review section. Reviews are not verified purchases. Do not include phone numbers, addresses or other private information in your review. Contact the store to request a correction or removal.

Cart on this browser

The cart is stored in your browser’s session storage so it can remain available as you move between pages in the same session. It contains product identifiers and quantities. Clearing the browser session or site data can remove it. Adding an item does not automatically send it to the store.

WhatsApp and other service providers

Opening the enquiry link takes you to WhatsApp with a prepared message. You choose whether to send it. WhatsApp handles information under its own privacy policy. The site also uses an external hosting service and Google Fonts. Those providers may receive technical information such as your IP address and browser request details when their services are accessed.

Hosting, access and technical data

The hosting provider may use logs, cookies or other technical data for security, authentication and operation. Access to a private version of this site may require platform authentication. The catalogue does not include a customer account, advertising pixel or card-payment service. Product reviews can be submitted without a customer account.

Questions and information requests

Contact the store if you have a question about information you shared or wish to request correction or deletion. The response and any lawful retention requirement will depend on the records and applicable requirements.

Updates

Changes to the ordering flow or service providers may require this page to be updated. Please review the policy when using a new feature or service.